BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv7.2.2//EN
X-ORIGINAL-URL:https://ocdalecarnegie.com/
X-WR-CALNAME:Dale Carnegie of Orange County | Improving Leadership Effectiveness
X-WR-CALDESC:Dale Carnegie of Orange County.
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-0a9f1e65f58217963050ce14588e84f8@ocdalecarnegie.com
DTSTART:20240710T160000Z
DTEND:20240710T173000Z
DTSTAMP:20240516T165500Z
CREATED:20240516
LAST-MODIFIED:20240516
PRIORITY:5
SEQUENCE:5
TRANSP:OPAQUE
SUMMARY:Managing a Customer Service Team: Creating a Customer-First Culture
DESCRIPTION:In this interactive webinar, participants will learn essential strategies and techniques for managing a customer service team with a focus on creating a customer-first culture.  Topics covered will include effective communication, team motivation, and problem-solving, all aimed at enhancing the customer experience and fostering a culture of customer-centricity.\nWhat You’ll Learn:\n\nUnderstanding the Importance of Creating a Customer-First Culture\nEnhancing Communication and Empathy as a Customer Service Team\nBuilding Motivation and Engagement in the Customer Service Team\n\nWhy You Want to Learn It:\nAttendees will gain practical skills that can be immediately applied in their roles as customer service managers.\nHow It Will Help You:\nParticipants will be better equipped to lead their team in taking ownership of customer interactions and creating a customer-first culture.\nWednesday, July 10, 2024\n9:00 AM to 10:30 AM\nREGISTER HERE ( https://dalecarnegie.webex.com/dalecarnegie/k2/j.php?MTID=t47589781fe0b6d584750aa299d694707 )\n
URL:https://ocdalecarnegie.com/events/managing-a-customer-service-team-creating-a-customer-first-culture-2/
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://ocdalecarnegie.com/wp-content/uploads/2020/07/qtq80-QSFqR1.jpeg
END:VEVENT
END:VCALENDAR