Dale Carnegie & Associates presents its ‘Top Franchise Quality Training Award’ To Dale Carnegie of Orange County
Santa Ana, CA—Dale Carnegie and Associates, one of the world’s leading human resources and management consulting organizations, presents its prestigious Top Franchise Quality Training Award to Dale Carnegie of Orange County.
Dale Carnegie of Orange County, a Certified Women-Owned Small Business, was recognized by Dale Carnegie and Associates at the North American Conference with the “Top Franchise in Trainer Quality” award for 2017. Dale Carnegie of Orange County is excited to announce that it finished out the 2017 year with a Voice of the Customer (VOC) score of 93.3% and a Net Promoter Score (NPS) of 82.9%.
This Top Franchise Quality Training Award is bestowed upon the top five franchises that achieve the highest VOC and NPS rating within the over 100 franchises in the North America network. Ercell Charles, VP of Training Quality – Dale Carnegie and Associates, commented: “For over 100 years, our unique delivery methodology facilitated by our superb certified trainers is the heart of the transformative experiences realized by organizations and individuals alike. Franchises, like Dale Carnegie of Orange County, receive the Overall Franchise Trainer Quality Award because of their commitment and dedication to this standard and they do not accept anything less. It is this type of effort that adds quantifiable value to the customer experience in our programs.” Geri Cerkovnik, CEO, Dale Carnegie of Orange County affirmed: “As demonstrated by this award, our entire team is committed to delivering Excellence in Instruction and partnering with each participate to help them connect their development goals to their business objectives, which are effectively demonstrated by their improved Key Performance Indicators.” Orange County businesses pride themselves as being cutting edge, high achievers that continually want to improve their company, culture and performance. “The quality standards that we as an organization instill has allowed us to consistently grow over the last 10 years, which in turn helps our clients to successfully grow their people as well as their business,” she stated.
Dale Carnegie of Orange County, headquarters is at 1805 E. Dyer Rd, Suite 109, Santa Ana, CA 92656, is getting ready to celebrate its 10 year anniversary under the current franchisee ownership. Geri Cerkovnik added “Our goal is to improve the performance of organizations by improving the performance of their people”.
Dale Carnegie Training® has over 2,700 professional instructors in more than 90 countries. And it now boasts more than 9 million graduates in businesses across most industries. Companies can choose from comprehensive course material or receive customized training targeted at very specific business goals.
Dale Carnegie Training® is accredited by the Accrediting Council for Continuing Education & Training (ACCET), a voluntary group of educational organizations dedicated to promoting the highest standards of continuing education and training. Dale Carnegie Training® process has been ISO 9001:2015 certified and is also approved through the GSA Federal Supply Schedule #GS-10F-0329K to offer its products and services to federal government agencies.