Dale Carnegie of Orange County | Improving Leadership Effectiveness

Steve VerBurg

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Identifying the Type of Customer Complaint: Emotional & Practical

A business is only as strong as the faith its customers have in it. If they are not satisfied with the level of service they are receiving, they’ll be sure to leave a customer complaint. It’s Capitalism in its purest form. So what happens when you receive a customer complaint? Obviously, you don’t want to

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