This webinar will give participants with a greater understanding of why customers defect, a way to examine their own beliefs on customer service, six keys to delivering extraordinary service, and techniques for building relationships and following up with customers.
Customer satisfaction is about the basics: quick response time, patience, knowledge, friendliness, good follow-up, and caring. Good customer service is about people skills and relationship building, whether it’s over the phone or face-to-face. Exceptional customer service is about differentiating your organization from the competition and creating customer loyalty.
What You’ll Learn
- Increase customer loyalty through exceptional customer service
- Apply a code of ethics and principles to exceed customer expectations
- Use creative follow-up techniques to build relationships
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March 22, 2023
9:00 AM to 10:30 AM
Free Online Webinar
For more information on this or other free webinars, please contact our office: (949) 833-3253.