Managing a Customer Service Team: Creating a Customer-First Culture
In this interactive webinar, participants will learn essential strategies and techniques for managing a customer service team with a focus on creating a customer-first culture. Topics covered will include effective communication, team motivation, and problem-solving, all aimed at enhancing the customer experience and fostering a culture of customer-centricity.
What You’ll Learn:
- Understanding the Importance of Creating a Customer-First Culture
- Enhancing Communication and Empathy as a Customer Service Team
- Building Motivation and Engagement in the Customer Service Team
Why You Want to Learn It:
Attendees will gain practical skills that can be immediately applied in their roles as customer service managers.
How It Will Help You:
Participants will be better equipped to lead their team in taking ownership of customer interactions and creating a customer-first culture.
Wednesday, July 10, 2024
9:00 AM to 10:30 AM
REGISTER HERE
